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Return & Exchanges Policy

100% SATISFACTION GUARANTEE

We hope you love your Queen of the Crop item(s) but if for any reason you are not delighted, we will be happy to offer a refund in accordance with our Returns Policy. This does not affect your statutory rights.

RETURNS STATUS

Purchases from queenofthecrop.co.uk must be returned within 30 days of purchase (minus shipping, handling, gift wrap and any other such additional costs) for full refund.

Goods can only be exchanged if they are returned in perfect original condition (not worn, altered, washed or have body odour) with tags, in original packaging and with a receipt, as proof of purchase. Covet Bodywear shapers items bodysuit (The Superbody), High Waisted Shorts (The Pins) and High Waisted Knickers (The Peach) are not exchangeable, non-returnable and non-refundable for hygiene purposes. For more information please refer to the Consumer Contracts Regulations 2013. This does not affect your statutory rights.

Items ordered from queenofthecrop.co.uk cannot be returned to physical retail stockists of Queen of the Crop products.

Please note that we can only accept returns if the product was directly purchased from queenofthecrop.co.uk. At this time, we cannot process returns from retail stores and other online retailers.

FAULTY AND INCORRECT ITEMS

Whilst we make every effort to check all items before dispatch. If you believe you have received an item that was faulty or incorrect upon arrival, you can return the item by completing pre-paid label within 30 days.

For items deemed faulty due to manufacturing we provide a 30 day money back guarantee.  We will not accept responsibility for faulty items that have become faulty or damaged due to customer misuse or normal wear and tear. These items will be accessed by the Queen of the Crop quality assurance team.

ITEMS PURCHASED WITH A GIFT VOUCHER WILL NOT QUALIFY FOR A CASH REFUND

We do not offer cash refunds on gift voucher purchases. You are welcome to exchange anything you are not happy with or we can credit the value as a gift voucher.

PRODUCTS AND PACKAGING MUST BE RETURNED IN THEIR ORIGINAL STATE

Please ensure that Covet body wear shapewear products are tried on over your own lingerie or undergarments – most notably Camisole (The Clincher) and Slip Dress (The Hourglass) as we will not accept returns or refunds on our body wear shapewear based on bodywear shapewear that have been washed, worn, bear stains or is soiled (stained) for hygiene reasons.

Return and exchange requirements:

  • Unworn
  • Unused
  • Unstained
  • Unwashed
  • All tags attached
  • No smells other than natural products orders (We kindly suggest that you do not have on perfume or deodorant when trying on garments)
  • No animal or pet hair
  • Original packaging

 

RETURNING AN ITEM

COMPLETE AND ENCLOSED THE RETURNS FORM THAT CAME IN YOUR ORDER

The returns form (online purchases) enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please download here or contact us at returns@queenofthecrop.co.uk.

RETURN ITEMS TO:

Please note that at your cost you will pay for return shipping of your product(s), which is not refundable.

Please return the merchandise to the following address:
Queen of the Crop
Returns & Refunds Dept
133 Birmingham Road
West Bromwich
Birmingham
B71 4JZ

WE ONLY OFFER SIZE EXCHANGES. TO CHOOSE SOMETHING DIFFERENT, YOU WILL NEED TO RETURN YOUR ITEMS AND PLACE A NEW ORDER

Please note that we only offer size exchanges on Covet Camisole Vest (The Clincher) and Slip Dress (The Hourglass). Where available, replacement items will be dispatched within seven working days. If your chosen substitute size is not in stock, we will contact you to arrange a refund. For alternative items, please place a new order on our website.

 

SECURE/TRACKABLE DELIVERY

We recommend you send your return item(s) using a secure or traceable method – i.e. Royal Mail Signed for or Special Delivery – and that you retain your proof of postage.

We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.

Until we receive your return to our warehouse, the items and their condition are your responsibility.

 

What happens next?

EMAIL CONFIRMATION

– We will send you an email to confirm your return has been received and refund processed. Please note returns can take up to 28 days to be processed.

REFUND PROCESSED

– Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

If for any reason we are unable to issue a refund via the original method of payment, a credit for the amount due to be refunded will automatically be applied to your Queen of the Crop customer account.

CANCELLATION ORDERS

Under the UK Distance Selling Regulations, you have seven (7) working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return.
If you decide to cancel your order with queenofthecrop.co.uk, you must let us know in writing by email quoting the order number.


Copyright © 2017 Queen of the Crop Ltd. Company No: 5746558 VAT Number: 216140059